Shipping within New Zealand is FREE. For orders over $50 to Australia, shipping is also FREE. If you spend more than $250 in Australia, we upgrade you to our DHL Express service (2-4 days).
All our international orders come with the option of a NZ Post Economy Tracked service (if under $250) or a DHL Express service. The price of our DHL Express service varies - see costs below.
We use DHL's GoGreen Plus service as part of our commitment in aiming towards Climate Neutral Shipping. GoGreen Plus is a service that reduces the carbon emissions associated with shipments through the use of Sustainable Aviation Fuel. This is a premium service that Mountain Jade absorb some of the cost on, to sit with out sustainability goals. We offer a FREE gift message service and for $6.95 you can select our Premium Gift Wrapping service which covers all items in your purchase. Your piece will come with a mini meaning card and artist profile where available. If you are in New Zealand or Australia, you can pay with Afterpay in 4 interest free payments.
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🇺🇸 USA Orders - All Duties & Taxes are now covered, by us!
We know clarity matters to you - no big duties surprises on arrival! That’s why we now cover all the owed duties and taxes, so you don’t have to.
To help keep things sustainable, we charge a shipping fee that reflects your order value, but we cover the rest. It’s us, doing our best to keep serving our important US whānau, whilst respecting the value in our carver's work.
Shop with confidence, knowing what you see at checkout is all you’ll pay.
For now, maximum order value is capped at $2000. Reach out to customercare@mountainjade.co.nz if you are looking for a more expensive piece, and we can work with you.
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🇨🇦 Canada Postal Strike - DHL options still available 🇨🇦
We’ve been advised that the Canadian Union of Postal Workers has begun a national strike. Because of this, Canada Post is currently unable to process NZ Post items. You can still send by our DHL services.
INTERNATIONAL SHIPPING: We are depending on courier networks to get your item to you. Our NZ Post Economy Tracked (Non-signature) service means your item will be left. If you want the security of signing for your item, please select DHL Express. We are not responsible for items marked as delivered on the Air Satchel Service, which might go missing.
